SHIPPING & DELIVERY
We offer worldwide shipping. Please allow 1-3 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Bank Holidays, regardless of day or time, will begin processing on the following business day.
Tracking information is given to you once your order is shipped. International customers may be required to pay import or duty fees to their local customs. Dresscodenation LTD is not responsible for fees or taxes imposed by the customers local government.
UK
Standard Delivery - £4.40 (3-5 working days)
EUROPE
Tracked Europe Delivery - £14.99 (5-7 working days)
REST OF THE WORLD
Standard International Delivery - £18.99 (7-10 working days)
PAYMENT
Payment can be made by Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards, PayPal, and any other methods which may be clearly advertised on the Site from time to time. Our payment system is managed via PayPal and Worldpay, the worlds leading online payment systems. Payment will be debited and cleared from your account upon dispatch of your order by Dresscodenation LTD.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Dresscodenation LTD, we will not be liable for any delay or non-delivery.
RETURNS & EXCHANGES
Customers must request to return or exchange items via e-mail info@dcnstores.com within 7 days after receiving the product. Any return requests that are made after the 7 day period will be refused. Items must be returned in a resalable condition. Dresscodenation LTD does not refund shipping costs when product is returned. Returns are only issued as STORE CREDIT. For exchanges, the replacement item will be shipped out free of charge.
PRIVACY POLICY
By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use this Website.
INFORMATION WE COLLECT
Personal information: We collect and store information that you provide to https://WWW.DCNSTORES.COM or our Customer Service Departments. When you sign-up for the DCN Newsletter or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number.
Anonymous information: Through your use of our Website, we may also gather certain information that does not identify you individually. We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit https://WWW.DCNSTORES.COM. We also collect information regarding customer traffic patterns and site usage.
WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
The information you give us stays at Dresscodenation LTD. Your privacy is very important to us, and we promise never to release your personal details to anyone for mailing or marketing purposes. If you want to remove your information from our database, send an e-mail to info@dcnstores.com.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@dcnstores.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write us an e-mail (info@dcnstores.com)
If you believe that any information we are holding on you is incorrect or incomplete email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
CHILDRENS POLICY
In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, please have your parents enter their information when personal information is required.
For any enquiries, don’t hesitate to e-mail us: info@dcnstores.com
